The Digital Transformation of Singapore Pools
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The recent COVID-19 pandemic, combined with advancements in technology, has fast-tracked digital adoption across many industries. Singapore Pools has likewise adopted greater digitalisation to meet customer expectations and improve operational efficiencies. However, technology has also enabled illegal operators to reach out directly to more people. This poses a challenge to the industry as it seeks to continue to provide safe and responsible gambling.
To address these challenges, Yeo has been spearheading an extensive digital transformation strategy at the state-owned organisation. The key components of the strategy are the use of technology to increase agility and enhance the overall customer experience, the implementation of new data and analytics solutions to improve performance, and the use of cloud observability and management software to optimise system resources in real-time.
In order to implement these changes, Yeo has sought out input from the staff and community at large. He has started forums for employees to share their opinions and comments, which he then incorporates into the company’s ongoing strategy. He has also encouraged the adoption of agile methodologies.
As part of the digital transformation, Singapore Pools has implemented a new data and analytics solution to enhance performance. The platform will enable the company to make more informed decisions and optimise resources at all levels of its operation. It will also help to reduce the time it takes for the data to reach decision-makers, allowing the business to improve efficiency and enhance the overall customer experience. In addition, it will help to mitigate risks and improve business continuity. As a result, the organisation is expected to be more resilient during periods of high demand. This is in line with the company’s goal to become an innovative and agile organisation that continually meets customer needs and exceeds expectations. As a leading global business technology provider, Oracle is helping Singapore Pools to achieve its strategic goals by providing the company with an advanced cloud observability and management solution.