Founded in 1968, singapore pools is a government-owned gambling organisation that provides safe and trusted betting to counter illegal gambling syndicates. It is also committed to being a world-class responsible gaming operator. Its current product portfolio includes pre-printed lottery games Toto, Singapore Sweep, 4D, and football and motor racing sports betting. It channels surplus funds to a variety of community projects and good causes.
The online betting platform is compatible with both iOS and Android devices, and offers a wide variety of sports events and horse races with high odds. Users can even watch live events on the site. It also allows players to set monthly limits for their wagering and see their transaction history. The website is also secure and features a customer support team that can help with any problems.
To be eligible to place a bet, Singapore Pools customers must be citizens of Singapore, permanent residents or hold an authentic Singapore foreign identification number and have a local residential address. Moreover, they should be at least 18 years old and have an email account to register for an online account. Once they have done so, they can start playing their favourite games.
A Singapore Pools online account can be opened in one of four ways. One option is to buy a Top-Up Card at any Singapore Pools outlet and then use it to deposit money on the website. Another option is to deposit money with a bank link, which can be done at any time. A third option is to make a cash deposit at any of the outlets. Finally, a person can also withdraw their money from the Singapore Pools website by filling out an online form.
Yeo and his team began by transforming the company’s customer touchpoints, which were traditionally counter-service based and in-person when he arrived. They soon launched digital channels and a mobile platform that enabled Singapore Pools customers to onboard, manage their accounts and bet online. The new approach has also supported the company’s efforts to work with authorities on combating illegal gambling activity.
The company’s IT infrastructure has also been redesigned to meet its growing business demands. The IT team has migrated its on-premises applications monitoring system to Oracle Cloud Infrastructure (OCI), which has helped to speed up troubleshooting and resolution of incidents. In addition, OCI has reduced operational costs by enabling Singapore Pools to run its IT operations from a single location and scale as needed.
In the past, the company’s IT teams struggled to identify complex issues quickly during outages and performance degradation due to a lack of visibility into the IT environment. This caused delays in providing betting services to their customers. To improve their response times, Yeo’s team implemented an IT service management platform that allows them to monitor performance from a central console and automate repetitive tasks.
The company’s employees are also encouraged to be involved in community programmes. To do so, they are given the opportunity to take half a day off from their regular working hours and participate in the Singapore Pools Community Day 2023 event. The move is the first time that the company has closed its outlets during normal operating hours for a corporate social responsibility programme.